bloated or discoloured packets
  • Hi there,
    I work at a store in New Zealand that has been stocking I-Dye and I-Dye Poly for about a year and a half now. Generally it's popular, although the nice, cleanly removable packet does mean its been targeted by theives who ditch the outer wrap and pocket the inner.

    As a result we usually open them and get a security tag stuck to the water soluable inner, after all when it goes through the wash that just falls away but its a ****** to get off the inner without tearing it.

    But we're noticing differences in dye sachets within the same colour - some are arriving soft and maleable, others obviously just powder in a sachet. Some are totally bloated, as if a chemical reaction within has been releasing gases (think if a soft/liquid food packet has been left in the sun WAY too long...)

    Is there a reason for this? Or should we be concerned about the state of the dye?

    Also, FYI this last shipment we had to ditch 9/12 packets of colour remover for arriving with the inner sachets melting against the cardboard sleeves. :-S

    We'd appreciate any advice available, but I'm making these enquiries for my own peace of mind not at the manager's request, and can't afford to call an overseas helpline.

    Thanks,
    - Chitara